1. Tips on using an AI chatbot

Starting a New Conversation:

Knowing when to start a new conversation is crucial for obtaining accurate and contextually relevant responses from the chatbot. It's recommended to initiate a new conversation when shifting to a different topic or when the context of the discussion significantly changes. This ensures that the chatbot can provide coherent and tailored responses based on the specific subject matter. By starting fresh conversations, you enable the chatbot to better understand your queries and deliver more precise results, enhancing your overall experience and productivity.

The Benefit of Context:

Context plays a vital role in enabling the chatbot to provide insightful and accurate responses to human queries. By maintaining context throughout a conversation, the chatbot can better understand nuances, references, and implications within the dialogue, leading to more coherent and relevant answers. Additionally, retaining context allows the chatbot to track the progression of the conversation, facilitating continuity and coherence in the exchange of information. Overall, leveraging context enhances the effectiveness of the chatbot in addressing user queries, resulting in a more seamless and satisfying user experience. Please note the context window only expands to approximately two screens of previous message text in any given conversation. If you feel that the responses from the AI are starting to veer from the direction you set earlier in a conversation, or you want to begin a new line of questioning - best practice is to begin a new conversation with a ‘blank slate’ of context.

Prompt guidance:

The following will help elevate the response you’ll get from the chatbot:

• Be clear and concise: Ensure your prompts are straightforward and easily understandable. Avoid ambiguity or complexity that could confuse or mislead responders.
• Provide context: Give enough background information or context so responders can understand the purpose and scope of the task or question.
• Encourage open-ended responses: Allow room for creativity and diverse perspectives by framing prompts in a way that invites varied interpretations and responses.
• Avoid leading language: Refrain from biasing responders by using leading or suggestive language that may influence their answers. Keep prompts neutral and objective.
• Review and refine: Before finalising prompts, review them for clarity, relevance, and potential biases. Refine as necessary to optimise for the desired outcomes.

Expected behaviours:

Chatbot interactions can result in some unforeseen outcomes. The following are a list of observations that may assist you:

Drawn out conversations to seek content: If you are experiencing lengthy conversations with AI to derive the content you are searching for, we recommend revisiting the prompt guidance above and compare to the most recent prompts resulting in the intended response.

2. The chat user interface (UI)

The chat UI contains the following features:

1. The Search panel: contains text/prompt entry box, Submit Question button, New Conversation button and More Info button.

2. Text/prompt entry box and Send Question button: users can enter questions for the chatbot to answer, submitting via Enter key or clicking the Submit Question button.

3. New Conversation button: this button creates a new conversation, clearing the conversation panel and all conversational context by the chatbot.

4. Query card: A question posed by the user includes a ? icon, and appears right aligned with a date and time stamp.

5. Answer card: The chatbot response is contained within the response card, flagged with a star icon.

6. Thumbs Up/Down allow tagging of answer card responses in the application database, also providing visual feedback to users.